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Canadian Return and Exchange Instructions | Champs Sports

Canadian Return and Exchange Instructions

Returns/Exchange Instructions
Complete and include the return form, which is located on the reverse side of your invoice.  If you do not have a return form, please include your name, address and daytime phone number, along with the reason for the return or exchange on a full sheet of paper. If it is an exchange, please include the style number, size and color of the product you would like exchanged.

Please refer to the return instructions attached to your package.  We recommend that you ensure your package, as we cannot accept responsibility for uninsured packages. Please return all shipments to the below address:

1151 Martin Grove Road
Etobicoke, ON M9W 4W7
Attn. Returns Department

Once customs receives your return, your merchandise will be sent to our Returns and Exchanges Department in the United States for processing.

Returning/Exchanging a Gift
To prevent delays in processing your return or exchange, please provide the name and address of the person you received the gift from.

Returns/Exchange Processing
Please allow up to 30 calendar days from the day you return your package for your return to be credited or exchanged.

Please Note:

  • Exchanges are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
  • Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow one or two billing cycles for the credit to appear on your statement.
  • In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, the duties, customs, taxes and shipping charges you paid for the merchandise will be included in your refund.
  • We cannot accept COD returns.



Customs Charges and Duties
You must also agree to the following statement:
"Champs Sports is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Champs Sports, I hereby authorize Livingston International an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Champs Sports, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Champs Sports. Further, I also authorize Livingston International to forward any refund issued by the CBSA in my name, so that Champs Sports can be reimbursed."


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